2025 Awards Categories
Customer
Customer related
Most innovative insurance product
Honours a product that introduces groundbreaking features or targets an emerging market segment with an innovative approach that shows potential for long-term relevance and adoption.
Customer related
Best claims initiative
Recognises an insurance company that had improveed claims handling through innovative processes and technology, to enhance customer satisfaction and efficiency.
Customer related
Best marketing campaign
This award acknowledges a marketing campaign that effectively targets and engages a specific audience, showcasing creativity, relevance, and tangible outcomes.
Customer related
Best website UI/UX initiative
Recognises a website offering an exceptional user experience with intuitive navigation and clear information, meeting evolving user needs. sadfasdfasdfasdfasdfa
Customer related
Best mobile app initiative
Honours a mobile app providing a superior user experience with easy policy management and personalised services, enhancing customer engagement.
Technology
Technology related
Best use of technology: Customer experience
Recognises technology that enhances the customer experience through digital platforms and AI-driven services.
Technology related
Best user of technology: Underwriting
Honours use of technology to streamline underwriting processes, improving risk assessment and policy issuance efficiency through data analytics and automation.
Technology related
Best use of technology: Claims
Acknowledges technology improving claims handling efficiency, accuracy, and customer satisfaction through AI, machine learning, or digital platforms.
Technology related
Most innovative use of AI
Recognises overall use of AI solutions to drive business outcomes and/or improve customer interactions through predictive analytics or automated tools.
Technology related
Best SaaS insurtech
Honours a carrier-facing SaaS insurtech company providing innovative solutions that enhance operational efficiency, improve risk management, and drive business growth for insurers.
Technology related
Best digital carrier
Recognises a digital carrier which has embraced technology to improve customer outcomes while demonstrating significant and sustainable growth.
ESG and talent
ESG related
Best environmental initiative
Honours market-leading initiative that significantly reduces environmental impact through innovative sustainability practices.
ESG related
Best CSR initiative
Honours a corporate social responsibility initiative positively impacting the community through health, education, or social welfare projects.
ESG related
Best DEI initiative
Recognises an initiative promoting diversity, equity, and inclusion, ensuring equal opportunities and fostering a diverse workplace culture.
ESG related
Best employee training and development initiative
Acknowledges a programme enhancing employee skills and career growth through innovative learning approaches, improving performance and satisfaction.
ESG related
Best recruitment initiative
Honours a recruitment strategy effectively attracting and retaining top talent through innovative acquisition and retention methods.
Marquee awards
Marquee award
Excellence in risk management
Recognises effective risk management strategies proactively identifying, assessing, and mitigating risks to enhance operational resilience and align with business objectives.
Marquee award
Personal lines broker of the year
Recognises a broker providing exceptional service quality, customer satisfaction, and business growth through innovative client management approaches.
Marquee award
Outstanding leadership: Life insurance
Acknowledges a leader driving business growth and innovation in life insurance with exceptional vision and strategic leadership.
Marquee award
Outstanding leadership: Non-life insurance
Honours a leader in non-life insurance demonstrating outstanding strategic vision and industry impact, driving business success and innovation.
Marquee award
Life insurer of the year
Honours a life insurer that exhibits all-rounded excelling in product innovation, customer service, and business performance with strong market leadership.
Marquee award
Non-life insurer of the year
Acknowledges a non-life insurer demonstrating excellence in product innovation, risk management, and customer satisfaction with a strong market presence.
